Refund Policy Because We Care
At PureEssay.com, we have developed a highly elaborated and guileless refund policy for our clients because we care about them like no other company can. Our writers are extremely hard working and give their best in each of the project assigned. However, in very rare cases if the client is not satisfied we offer free revisions according to the initial requirements. This just solves everything. Moreover, if you still want your money back because our work was not up to the mark then here is a transparent policy through which you can claim your money.
Following are the main reasons due to which you can request a full or partial refund for your order:
- If the writer is unable to meet the deadline provided by the customer then you are eligible to ask for a refund
- If there is plagiarism detected in the order given to you, then you have all the right to claim your money back
- If the work is of low quality including grammar mistakes, improper format and not meeting the basic requirements etc.
- If the work is not proofread and edited the you can claim for money back guarantee
- If you are not getting any response from our customer service representatives through email, chat, messages or phone calls.
- In all the above cases the customer can easily claim for their money back within 7 days of the order received. Once the Quality Assurance Department (QAD) approves the refund, you will get your money within 10 to 15 days.
